Terms and Conditions

Last Updated: December 20, 2025

Welcome to Safe Drive Dubai. By accessing or using our website www.safedrivedubai.com and our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our services.

1. Services

Safe Drive Dubai provides professional driving and transportation services including, but not limited to:

Safe driver services
Airport transfers
Corporate and personal transportation
Event and long-term driver services

All services are subject to availability.

2. Bookings and Confirmation

All bookings must be made via website, email, or WhatsApp.
A booking is considered confirmed only after receiving written confirmation from Safe Drive Dubai.
Customers are responsible for providing accurate booking details.

3. Pricing and Payments

Prices are based on service type, duration, distance, and location.
All prices are communicated before service confirmation.
Payments must be made as agreed (cash, online payment, or bank transfer).
Prices may change without prior notice, but confirmed bookings will not be affected.

4. Cancellation and Refund Policy

Cancellations made 48 hours or more before the service time may be eligible for a partial refund.
Cancellations made less than 48 hours before service are non-refundable.
No refunds will be provided once the service has started.
Refund decisions are at the sole discretion of Safe Drive Dubai.

5. Client Responsibilities

Clients must behave respectfully and follow safety instructions.
Illegal, unsafe, or abusive behavior may result in immediate service termination without refund.
Clients are responsible for personal belongings.

6. Driver Conduct

All drivers are trained professionals.
Any complaints must be reported within 24 hours of service completion.
Safe Drive Dubai reserves the right to investigate and take appropriate action.

7. Limitation of Liability

Safe Drive Dubai shall not be liable for:

Traffic delays, weather conditions, or unforeseen circumstances
Indirect, incidental, or consequential damages

Our maximum liability is limited to the amount paid for the service.

8. Changes to Terms

Safe Drive Dubai reserves the right to update these Terms at any time. Updated terms will be posted on the website.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE).

10. Contact

For questions regarding these Terms, please contact us through the details provided on our website.

Privacy Policy

Safe Drive Dubai values your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect:

Name
Phone number
Email address
Pickup and drop-off details
Booking information

2. Use of Information

Your information is used to:

Process bookings
Provide services
Communicate service updates
Improve our services

We do not sell or rent personal data to third parties.

3. Data Protection

We implement appropriate security measures to protect your personal data against unauthorized access, loss, or misuse.

4. Cookies

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

5. Third-Party Disclosure

Information may only be shared when required by law or to complete a service request.

6. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our website means acceptance of the updated policy.

Refund & Cancellation Policy

1. Cancellation

Cancellations must be requested via WhatsApp, email, or phone.
48+ hours before service: Partial refund may apply.
Less than 48 hours: No refund.

2. No-Show Policy

If the client fails to appear at the scheduled time and location, the booking will be treated as a no-show and no refund will be issued.

3. Service Delays

Delays caused by traffic, weather, or force majeure events are not grounds for refunds.

4. Refund Processing

Approved refunds will be processed within 7–14 business days, using the original payment method where possible.